Terms & Conditions

(Status: January 2026)

1. Scope of Application & Contractual Partner

(1) These Terms and Conditions apply to all orders placed by consumers within the meaning of § 13 German Civil Code (BGB) via the online shop www.antoniazander.com.

(2) The contractual partner is:

Antonia Zander
Wörthstraße 18a
81667 Munich
Germany

Email: info@antoniazander.com

(3) Any deviating terms of the customer shall not apply unless expressly agreed in text form.

2. Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer.
(2) By clicking the button “Place binding order (subject to payment)”, the customer submits a binding purchase offer.
(3) The contract is concluded upon order confirmation by email or dispatch of the goods.

3. Delivery & Availability

(1) Delivery is made after receipt of full payment.
(2) Delivery times

Ready-to-ship items: 2–3 business days
Made-to-order items: up to 6 weeks

(3) If a product is unavailable, the customer will be informed immediately and payments will be refunded.

4. Prices, Shipping Costs & Customs

(1) All prices are final prices including statutory VAT, where applicable.
(2) Shipping costs are displayed during checkout.
(3) For deliveries outside the EU, additional customs duties, taxes or fees may apply and must be paid by the customer.

5. Payment & Retention of Title

(1) Accepted payment methods include:

Credit card (Visa, Mastercard, Amex)
PayPal
SOFORT transfer
Stripe

(2) The purchase price is due immediately.
(3) Goods remain the property of Antonia Zander until full payment has been received.

6. Right of Withdrawal

Consumers have a statutory right of withdrawal within 14 days, unless the product is excluded.

Exclusion of Withdrawal

The right of withdrawal does not apply to goods:

made to order
clearly personalized according to customer specifications

7. Returns

Returned items must be:

unworn
unwashed
undamaged
with original labels
in original packaging

8. Warranty

Statutory warranty rights apply.

9. Liability

(1) Unlimited liability applies in cases of intent, gross negligence, or injury to life, body or health.
(2) In cases of slight negligence, liability is limited to breaches of essential contractual obligations and foreseeable damage.

10. Dispute Resolution

The EU Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr

We are not obliged nor willing to participate in dispute resolution proceedings.

11. Applicable Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Online withdrawal form